Returns & Refund Policy
If you change your mind
All items can be returned within 30 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at sales@diamondsaccent.com
We only accept returns for customer remorse on the following conditions:
- For items with a manufacturer seal, the manufacturer seal must be unopened
- The item must be in its original packaging with all original accessories
To return the product, you must contact us first, and we will send you a prepaid return shipping label. Don’t send items back without contacting us first. The return address is 650 South Hill Street, 424, Los Angeles California 90014, United States. Returns must be shipped within 30 days of receiving instructions and a return label
To cancel an order
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
Return policy on damaged, wrong, or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at sales@diamondsaccent.com
In the aforementioned case, you will have 30 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 30 days of receiving the order.
You will not be charged for return shipping as the shipping costs will already be paid by us in the return label.
Faulty manufacturing or broken after use
If the item was broken during proper use, we will ask you to send you the product to us. Within 7 days after receiving broken product we will inform you with our decision. If the product was properly used and was broken because of poor manufacturing we will offer you total refund or replacing the product with the same one. In this case all shipping costs will be covered by us. If we discover that the product was broken because of inappropriate use there will not be a refund.
For an exchange
We can exchange to the same product. You have to return the original item in its original packaging with all original accessories. All shipping costs will be covered by the customer.
Restocking Fee
There is no restocking fee for returned orders.
Returning an order
Contact us via email at sales@diamondsaccent.com, and state the reason for your return, and we will send the RMA return label according to the reason for your return. The return label will have shipping costs paid.
Packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship the package from the nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to sales@diamondsaccent.com. Pack the item neatly carefully and send the item.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at sales@diamondsaccent.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.
Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.
Contact Us:
Phone: +1-646-963-3357
Hours of Operation: 9am - 5pm (GMT-6) Mon-Fri
Email:sales@diamondsaccent.com
Address: 650 South Hill Street, 424, Los Angeles California 90014, United States